Refund <>Policy

1. General Policy

SkelerSecurity is committed to client satisfaction. This Refund Policy outlines the circumstances under which refunds may be requested and processed for our services and certification examinations.

2. Service Engagements

• Before Commencement: Full refund if cancellation occurs at least 7 days before the scheduled start date
• After Commencement: Refund will be prorated based on work completed. A minimum of 30% of the engagement fee is non-refundable to cover preparation costs
• After Delivery: No refunds will be issued once final deliverables have been provided and accepted

3. Certification Examinations

• Before Exam Date: Full refund if rescheduling or cancellation occurs 14 days before the scheduled examination
• 7-13 Days Before: 50% refund of the examination fee
• Less Than 7 Days: No refund for cancellations within 7 days of the scheduled exam
• No-Show: No refund for candidates who fail to appear for their scheduled examination

4. Dissatisfaction with Services

If you are dissatisfied with our services, please contact us within 14 days of service delivery. We will:

• Review your concerns thoroughly and objectively
• Offer additional work to address identified issues at no extra cost
• Provide a partial refund if we cannot resolve the issue to your satisfaction
• Consider a full refund only in cases where we have clearly failed to deliver agreed-upon services

5. Refund Process

To request a refund:

• Submit a written refund request to billing@skelersecurity.com
• Include your engagement/certification reference number
• Provide a brief explanation for the refund request
• Allow 14 business days for review and processing

Approved refunds will be processed within 30 business days using the original payment method.

6. Non-Refundable Items

The following are non-refundable:

• Services already fully rendered and delivered
• Custom reports or deliverables produced specifically for the client
• Third-party costs incurred on behalf of the client
• Examination fees for completed assessments

7. Dispute Resolution

Refund disputes will be handled through direct negotiation. If resolution cannot be reached, disputes shall be submitted to arbitration in Lahore, Pakistan, in accordance with applicable laws.

8. Contact Us

For refund requests or questions regarding this policy, contact us at:

SkelerSecurity
Lahore, Pakistan
Email: billing@skelersecurity.com